Policies

Terms and Policies
International Orders and US Shipping
Refunds
Authenticity and Condition

Terms and Policies

Introduction

Welcome to the Jemznjewels Couture Accessories, Ltd. (Jemznjewels) web site! This Web site is expressly owned and operated by Jemznjewels. Unless otherwise noted, the design and content featured on this web site are owned by Jemznjewels and are protected by copyright, trademark, trade dress, intellectual property or other applicable laws. All worldwide rights are reserved.

The terms and policies included on this and other pages are intended to help make your online shopping experience as problem-free as possible. Using the Jemznjewels web site means you accept these terms and policies. These terms and policies may change from time to time, and using our site after any changes means you accept any such changes. Therefore, we encourage you to visit these pages periodically to review the most current terms and policies.

Site Utilization Restrictions

The Jemznjewels web site and its content are intended solely for your personal, noncommercial use, including the purchase of merchandise, and the downloading or copying and printing of the content displayed on this site for your personal, noncommercial use. Printed or electronic copies of any information copied from our web site must include the Jemznjewels copyright notice, which appears on every web page. Please be aware that other trademarks product names, company names and corporate identities are the property of their individual owner-companies.

Any use of our web site or its content other than for a personal, noncommercial purpose is prohibited. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or commercially exploit in any way, in whole or in part, any of the content of the site, or the site as a whole.

Product Descriptions, Display and Availability

We have made every effort to display the products featured on our web site as accurately as possible, typically using digital photography. However, the images we use, as well as the display and color capabilities of a particular computer monitor, will affect the colors you actually see on the screen and may differ from the actual product. Jemznjewels is not responsible for monitor limitations and cannot guarantee that a monitor's display of any color, texture, or detail of merchandise will be accurate.

We frequently change the merchandise offered for sale and reserve the right to make changes in the merchandise without prior notice. Also, most of our items are one-of-a-kind and are available in limited quantities. This means that we cannot guarantee that an item displayed on a previous visit will still be available when you visit again.

Errors and Omissions

Jemznjewels attempts to provide the most current, accurate and reliable information. However, there may be occasions when information presented on this site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, color or other matters, or an item that is no longer in stock. Jemznjewels does not warrant that the information accessible via this web site will always be accurate, complete or current. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. Jemznjewels reserves the right to correct errors and to update product information at any time.

Product Pricing/Payment and Export Controls

The prices displayed on this Web site are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time. Software/content and merchandise from this site are subject to United States Export Controls. No software/content or merchandise from this site may be downloaded or exported (1) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (2) anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using content from this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list or table.

Communications

Although we will make every effort to respond quickly to applicable email and/or fax and telephone messages, Jemznjewels is under no obligation to respond to all correspondence received through this site, to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Technology Indemnification

Jemznjewels does not warrant that the function or operation of this web site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties or title or implied warranties of merchantability or fitness for a particular purpose. As a visitor to and a user of this Web site, you agree that your access is undertaken at your own risk. Jemznjewels shall not be liable for damages of any kind related to your use of or inability to access this site, even if Jemznjewels knew or should have known of the potential for such damages.

You agree to defend, indemnify and hold Jemznjewels harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site.

Information Privacy Policy

This policy covers information collected by Jemznjewels. It is our policy not to sell or release information to anyone about visitors to this site or customers of Jemznjewels without prior consent or a court order. Jemznjewels does not send out advertisements to former customers or sell/release lists of former customers. Also, you will not receive unsolicited email or other unsolicited communications from Jemznjewels other than clarifications of orders and payment, or notice that an order has been shipped. It is our policy to originate communications only when a client has specifically requested that we notify them of developments related to merchandise we sell or may have available for sale in the future.

Credit Card Transactions: For added security, all credit card transactions are processed by a professional payment authorization service provided through Verisign and Payflow which maintains confidentiality of transactions through a secure server that encrypts credit card transactions and has security measures in place that cannot be duplicated by us. Information collected during transactions is maintained in their database for accounting and billing purposes, and is not released to third party marketers. Jemznjewels does not maintain credit card information on our server.

Cookies: Internet "cookies" other than "session" cookies are not used. "Session" cookies, which expire after a brief amount of time, are used so a user can shop and maintain a list of items ordered in their "shopping cart" and have a total due calculated. A user is not required to supply any personal information unless they decide to complete an order and pay via credit card. Orders may also be placed via email or telephone without entering any personal information at the web site. When visiting any Internet site your unique address called an "IP address" is recorded. Jemznjewels does not release any information about the collection of this address to any third party. No Images, files or cookies are downloaded from third party servers.

International Orders and US Shipping

International Orders and Shipping

International orders are accepted and payment must be made in US Dollars wire transfer ONLY. Items will be held for international buyers for 7 days only. Payment must be received within 7 days. Please email us first to review policies and shipping requirements. All duties and taxes on international purchases are the responsibility of the purchaser. All international shipping documentation will be completed to reflect the full and accurate amount of the sale. There are no exceptions to this.

US Shipping

Jemznjewels ships via Federal Express Ground or Express with signature required unless otherwise noted or discussed. All items are shipped fully insured to the full amount of the purchase price. Refunds on lost items are not issued until insurance has been paid on the item by the shipper. If your purchase is being shipped outside of the United States, please contact us before ordering so that we may review shipping charges and options.

Refunds

We offer a full refund if you are dissatisfied with your purchase for any reason within 7 days of receipt. Simply email us immediately upon receipt of your item and follow up within 24 hours to let us know if you have decided to keep or return the item. We will offer you a full refund. Please note that shipping fees are not refundable. Hermes items are all final sale.

The item must be returned in the same condition in which it was sent to you with Jemznjewels tag attached. This means that if you receive an item with price tags still attached, it must be returned with the price tags still attached. There are no exceptions to this rule.

All refunds are issued in the form of a refund to your credit card or as a store credit if requested and are issued upon receipt of the returned merchandise.

Authenticity and Condition

Authenticity Guarantee

All items offered by Jemznjewels are guaranteed to be manufactured by the designer in each item description. If you have any questions on authenticity, please email us before buying. We take this policy very seriously and want our clients to feel completely comfortable that they are purchasing absolutely authentic merchandise. We take great pride in our ability to offer this guarantee. If you have any concerns about authenticity, your item is fully returnable, within the timeframe and item condition details of our policy. Again, we take this VERY seriously.

Condition of Merchandise

Every item offered by Jemznjewels.com is in as new or near new condition. If an item has been cleaned or repaired, it has been done so by the workshop of the design house in which it was created--- Hermes bags are only cleaned and maintained by Hermes. Unless noted in our descriptions, this is our policy. Please be mindful that vintage items are delicate and may not wear as heartily as a new item. Please be sensitive to this when making your purchase and when using the item. Damage to merchandise once it has been accepted by the buyer is not returnable.